PMG Funds strives to be a Fund and Property Partner of Choice and we are committed to managing complaints effectively and efficiently. We have a customer focused approach to our complaints management process, in line with our internal complaints policy and in adherence with the Financial Dispute Resolution Scheme (FDRS) guidelines.
Our aim is to be transparent in how we receive, manage and resolve complaints. If you are dissatisfied with our services, we would like to hear about it.
Reach our Investor Relationships team on +64 7 578 3494 or email info@pmgfunds.co.nz, if you would like to write to us, our address is PMG Funds, 1-143 Durham Street, Tauranga, 3110.
PMG Funds has a formal complaints process. Depending on the complexity of your complaint, an investigation may take place with the goal of an agreed resolution. Once an agreement has been reached, we will send formal confirmation of the final decision. If, after raising your complaint with PMG Funds Investor Relationships team, you are unable to resolve your complaint or require further assistance, please fill out a formal complaint form.
If the matter remains unresolved or you are dissatisfied with the outcome of the process, you may refer the complaint to FDRS - an external, independent service of which we are a member. It is free for you to refer your complaint to FDRS.
Level 9, 109 Featherston Street, Wellington 6011
Freepost 231075, PO Box 2272, Wellington 6140
Freephone: 0508 337 337
Website: www.fdrs.org.nz
